Refund policy
Return and Refund Policy
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You may return most new, unopened items within 10 days of delivery for a full refund. As we offer free shipping for most shipments, there will be no free return shipping, unless agreed upon otherwise.
Please contact us if we have made an error (you received an incorrect or defective item, etc.) In these cases, we will be happy to pay for your return shipment!
Once we received the returned package, we will issue a refund to the original payment source within 3-5 days.
To start a return, you can contact us at info@beebarkandmoss.com. Please note that returns will need to be sent to the following address: [Bee, Bark & Moss 56B 5th street, Lot 1#3666, Suite #3666, Carmel by the Sea, California, 93921]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beebarkandmoss.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for sale items or gift cards.
Unfortunately, we cannot accept returns on any antique or MS Yohji Archive vintage items. If you have any specific questions regarding size or fit of the clothing, please contact us directly with your concerns.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beebarkandmoss.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@beebarkandmoss.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beebarkandmoss.com.